PlayStation digital refund policy in spotlight on BBC's Watchdog tonight

[Administrator]

UPDATE 8.10pm Sony has responded to tonight's just-broadcast Watchdog report, which highlighted the company's own history of security lapses and questioned why PlayStation customers who had asked for refunds had not been treated in a fairer light.
The Watchdog segment included an additional case study. Alex Archer had £114 worth of games purchased fraudulently through his PlayStation account. Sony refused to refund any of the money, so Archer Had no option but to contact his bank, which "gladly refunded the money for me".
Once the bank had refunded the balance, it took that £114 back from Sony. In response, Sony blocked Alex's account, which prevented him from accessing online features and playing games he'd previously bought.
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