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Last year, the BBC's Watchdog programme investigated Sony's digital refund policy after it received a number of complaints from PlayStation owners who had struggled to get their money back following fraudulent purchases.At the time, Sony was heavily criticised for not refunding some customers who were charged for games they never bought. When these customers had their banks refund the money, Sony blocked their PlayStation Network accounts, preventing them from accessing online features and playing games they'd previously bought.
In response to Watchdog's programme, Sony promised to review its investigation process. But it said it would carry on suspending the accounts of customers who say they've been hacked while it investigates the claims.
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